In 2001 we decided to buy an off plan property in Torrevieja. We were impressed with the service and the relaxed sales pitch of the estate agency and were given a completion date of December 2003, with a possible three month over run.

We questioned, at the time, what the situation would be should the builder go beyond March 2004. We were told that, "You have one of the best builders in Spain they do not overrun". Foolishly, we left it at that and took the representatives at their word.

We have since been given dates of June 2004, July 2004, mid September, all to no avail, and then decided to visit the site ourselves in the hope of getting some answers to the questions regarding the delay and perhaps get a little closer to our dream home.

We would appreciate your advice as to what our expectations should be. Are we being unreasonable expecting action from the estate agent? Should we be seeking compensation? We thought summer 2004 would be spent in our own property but we have spent the summer lurching from one false hope to another. Who is responsible for ensuring that the roads and amenities are ready? Is it the builder or the Local Council?

Our situation is not unique, in fact it appears to be common place. Builders do not seem to be able to cope with the demand. Letters, phone calls and emails seem to have made little difference. Information is sparse.

We have been sent photographs of our property, but only because we asked for them. The latest reason we have been given for the delay is "access to the property" with no detail or explanation. Disappointment and frustration are building and what started as a wonderful adventure is now expensive nothingness. What can we do? We would be grateful for any thoughts, comments or advice.