We saw a small flat for sale with an estate agency, for which we put a holding deposit of two thousand pounds. We were told on the phone it was not refundable but could be moved to an alternative property when we visited Spain and decided the flat was not suitable. We have never signed contracts of any type. Our property in the UK is not selling too well so we decided the thing to do when it is sold , is to go to Spain and rent so we asked the agent for our deposit back which they refuse to do. Can you tell us if this is legal, as we never signed contracts?